Terms & Conditions

Terms of Use The Terms and Conditions apply to users of the Forever Photo Gifts website. By using this site, you accept and agree to these terms. We suggest that you carefully read the Terms and Conditions that are detailed below as this forms the basis of the sale agreement between you and Forever Photo Gifts when you purchase goods from our website. If you proceed with your purchase you are acknowledging that you have read these Terms and Conditions. Forever Photo Gifts updates this website regularly; however we make no representation as to the accuracy or completeness of any information or services of the website. All information and services are provided on the basis that you undertake the responsibility for assessing at your own risk. We may from time to time, change or add content to this website (including our Terms and Conditions) without notice. We are not liable to you or anyone else if errors occur in the information on Forever Photo Gifts or if that information is not up-to-date. At all times we will try to ensure that the images on our website are as accurate and as close to the actual product as possible. It is essential that you use the actual written description of each product when deciding to purchase a product from Forever Photo Gifts. Any transactions on this website and all legal aspects associated with this site will fall under jurisdiction of the laws of New South Wales, Australia. Copyright All content included on this site such as, but not limited to, text, images and logos is the property of Forever Photo Gifts. This website is Forever Photo Gifts copyright property and is protected by Australia and international copyright laws. You may not in any form or means adapt, reproduce, or publish any part of it without written consent. By supplying images for us to produce items, you, the customer acknowledges that there is no copyright on these images preventing you from using them and you have permission to reproduce them. Disclaimer Forever Photo Gifts will not be liable for any indirect, incidental or significant damages or loss including but not limited to loss of income, loss of use, loss of property, loss of business or profits howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. To the extent permitted by law, Forever Photo Gifts does not accept any liability for any damage or injury caused by the use or misuse of products purchased from Forever Photo Gifts. Pricing All prices are listed in Australian Dollars and are subject to change without notice. The prices indicated exclude shipping and handling unless specified otherwise. Forever Photo Gifts will at all times use our best efforts to ensure that the prices on our website are accurate at any point in time. The prices that are displayed on the website are only current at that particular point in time and we reserve the right to change our prices at any time without prior notice. When price changes occur, they will be automatically updated on the website. If a price changes on the Forever Photo Gifts website before you place your order, Forever Photo Gifts, at its discretion, reserves the right not to honour this price. Return Policy Forever Photo Gifts reserves the right to assess the condition of damaged goods prior to offering a replacement, exchange or refund. As all items are custom made, no “change of mind” return will be accepted. Under no circumstances will a refund or credit be given if the products returned are received and have been used, worn, washed, soiled, or damaged. Any errors in the design need to be corrected when proof is supplied. By providing approval of a design, it is deemed to be correct and ready to print. Any resulting printing errors found after item is supplied are non-refundable if design is previously approved. Faulty Goods Forever Photo Gifts takes pride in supplying quality products. If goods are found to be faulty, as a result of manufacturing defect, you must contact us within 30 days of delivery in writing by email to info@foreverphotogifts.com.au   We will then work out the best way to rectify this. Freight costs for returned products for repair will be the customer’s responsibility to Forever Photo Gifts.  Your product will be assessed upon arrival. If deemed a manufacturer fault, postage will be refunded and the product will be repaired or replaced. If the returned product is not deemed a manufacturer fault, all costs involved will be incurred by the customer, including return postage. Refunds All refunds are made the same way as the original payment method was made. Postage and handling charges of returned products are not refundable unless a product is deemed faulty. Gift Vouchers Gift Vouchers purchased on-line at www.foreverphotogifts.com.au can only be redeemed on-line at www.foreverphotogifts.com.au and are valid for 12 months from the date of purchase, after which they will expire. Promotional discounts / Codes cannot be used when purchasing a Gift Voucher. Gift Vouchers must be used in one transaction only and cannot be split. Change will not be given should the purchase amount be less than the value of the Gift Voucher. Please treat Gift Vouchers as cash as we cannot replace lost or stolen Gift Vouchers. Freight Policy Shipping costs are influenced by the size and weight of the product and location. Exact shipping and handling costs are calculated in the shopping cart and will be added to the order total before checkout. Please ensure you open your parcel and check all items are included and are undamaged upon delivery. If goods are damaged in transit, you must contact us within 48 hours of receiving your goods by email. Claims for missing or items damaged in transit cannot be accepted after 48 hours of receiving your goods. Forever Photo Gifts takes great care when packaging your order and rarely have our packages been damaged in transit. Our items are custom made to order and are shipped 14-28 days after ordering to allow for custom production. Customer Service Policy Availability of Products All products on our website are supplied subject to availability. Despite our best intentions, sometimes the website will enable you to order a product that is out of stock. When this occurs, we will notify you within 72 hours and inform you of an approximate timeframe. We will happily organise a refund if a product cannot be supplied within a reasonable time. We cannot place orders for discontinued or clearance items. All items are on custom order basis and take approximately 14-28 days for delivery. Use of Goods It is essential that all products purchased from Forever Photo Gifts are only used in the manner that they are intended to be used. Products purchased from us may not be modified in any way whatsoever from the condition they were supplied in. We accept no responsibility if products are modified in any manner from the condition they were supplied. Method of Payment We accept payment via Paypal, credit card (processed through the Paypal portal) direct bank credit, Afterpay, ZipPay & Laybuy. No credit card or financial information is stored by this site. Description of Goods, Pricing & Currency Description Of Goods Photo Gifts, Keepsakes & Accessories Pricing All prices are subject to change without notice. Transaction Currency All moneys and transactions are displayed and processed in Australian Dollars (AUD). Privacy Policy We are dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal contact details with anyone. We use this information to identify your orders and to personalise your shopping experience with us. Whenever you use our web site, or any other web site, the computer on which the web pages are stored needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP Address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order. In order for us to fulfill an order you may place via our website, it is necessary for us to collect certain information from you. The type of customer information we ask for includes name and address for billing and delivery purposes, day phone number, email address, and product preferences. We may use your personal information for a variety of purposes in connection with servicing you as a customer and in relation to our business operations including the use of third party suppliers. These include processing and administering your order as a customer and providing you with the products and services you have requested from us. We take seriously the issue of our customer’s privacy, and have taken the appropriate measures to ensure with confidence that any information given to us by our customers is protected. We recognise the sensitivity of your personal information. We have voluntarily committed to complying with Australian Privacy and Personal Information Protection Acts, this commitment has been made by us to protect the privacy of its customers. Website Contact Trading Name:    Forever Photo Gifts ABN:                       89 925 573 007 Mailing address: PO Box 4054 WYONGAH NSW 2259 Phone:                    0431 570 345 Email Enquiries:  info@foreverphotogifts.com.au